Refund and Returns Policy

Overview

Our 30-day return and refund policy is in effect. We are unable to provide you with a full refund or exchange after 30 days have passed since your purchase.

Your cookies carts item must be brand-new and in the same condition as you received it in order to be eligible for a return. Additionally, it must be in its original packing.

There are some cookies thc vape products that cannot be returned. Food, flowers, newspapers, magazines, and other perishable items are not returnable. Additionally, we do not accept products that are hazardous, contain flammable liquids or gases, or are intimate or hygienic goods.

Additional non-returnable items:

• Gift cards
• Downloadable software products
• Some health and personal care items

We need a receipt or other evidence of purchase in order to process your return.

Please don’t return your purchase to the merchant.

There are some circumstances in which only partial refunds are allowed:

• Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
• Any item that is returned more than 30 days after delivery

Refunds

We will send you an email to let you know that we have received your returned item after it has been received and examined. The acceptance or denial of your refund will also be communicated to you by us.

Within a predetermined number of days of receiving your approval, your refund will be processed and a credit will automatically be credited to your credit card or original mode of payment.

Late or missing refunds

Check your bank account one more first if you haven’t gotten a return yet.

Then get in touch with your credit card provider because it can take some time for the refund to appear on your account.

Contact your bank next. Before a refund is posted, there is frequently a processing period.

Please email us at the following address sales@cookiescartsshop.com if you’ve done all of this and you still have not received your refund.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at sales@cookiescartsshop.com and send your item to cookies.

Gifts

You will be given a gift credit for the amount of your return if the item was marked as a gift when it was purchased and shipped to you directly. You will receive a gift certificate in the mail after the returned item has been received.

We will send the gift giver a refund and let them know about your return if the item wasn’t listed as a gift when it was purchased or the gift donor had the order shipped to themselves to give to you later.

Shipping Returns

You should mail your merchandise to the following address in order to return it.

The expense of your own shipping for returning your goods is your responsibility. The cost of shipping is not refundable. The cost of return postage will be subtracted from your refund if you get one.

The amount of time it may take for your replaced item to arrive to you will depend on where you reside.

Consider using a trackable shipping service or getting shipment insurance if you are returning more pricey things. Our promise that we’ll get your returned item is not a promise.

Need Help?

Contact us at sales@cookiescartsshop.com for questions related to refunds and returns.